Wilde Willow Salon

Wilde Willow Policies

Cancelation & Rescheduling Policy

We understand life is busy. We value your time, and in return, hope that you value ours. In the event that you need to cancel or reschedule your appointment, please provide 48 hours of notice. Failure to give notice of a cancelation or reschedule 48 hours before your appointment, will result in you being charged for 50% of your booked service.

No Show Policy

If you decide not to show for your appointment and no notice of cancel/reschedule was given, you will be charged for 100% of your booked service.

Late Policy

Please arrive on time to your appointment. If you are running late, we will do everything we can to accommodate you. If you are excessively late, we reserve the right to cancel & reschedule your appointment, and you may be charged for 50% of your service.

Child Policy

Due to safety concerns and limited space, we kindly ask that you do not bring your children to your appointment. If you are unable to find care for your child, we ask that you reschedule your appointment, giving us 48 hours notice to avoid rescheduling fees. This policy is set to ensure that you and other guests have the relaxing and luxury experience that Wilde Willow aims to achieve.

Pet Policy

Pets are prohibited in the building due to HOA policy. 

Refund Policy

Wilde Willow Salon does not issue refunds on any service or product. If there is an issue with your service result, the stylist that performed the original service will fix it at no additional charge. Adjustments to any service will qualify only if there is an inconsistency in quality (blotchy, bleeds, gray coverage, etc.). Any discrepancies must be reported to Wilde Willow Salon within 72 hours of the initial appointment and the fix must be completed within seven days of the original appointment. If the client wants additional work done that was not discussed in the original consultation this would require an additional appointment and may come with additional fees. All retail purchases are not refundable. 

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